I’m studying Tafe Certificate 4 Youth Work CHC 40413 Assessment The community services sector is holding a conference focusing on how workers can better communicate with each other and with clients. You have been asked to give the keynote speech. A keynote speech is an opening address that outlines the issues to be considered and why they should be considered. In this instance, you will need to speak about a number of communication techniques and how to use them at the conference. Provide the transcript of the speech you would make. It should be approximately 3,000 words in length. You will need to discuss such things as: o how to build rapport o barriers to communication and ways to address them o conducting interviews o giving feedback and advice o getting clients to tell their stories o communicating with people from different cultural backgrounds o legislative requirements o handling enquiries o giving presentations o channels of communication o networking o active listening o handling conflict o facilitating group discussions o working with involuntary clients You can provide up to 3 pages of handouts that you might distribute to the audience to support speech or provide more information about some of the topics you have discussed. You should discuss the topics that you have studied in this unit, but you can group similar topics together. You will be assessed on the content of your speech and your ability to communicate information clearly to the target audience. You can reference the information provided in this unit, but you will also need to demonstrate that you have undertaken your own research. Remember to properly cite and reference any material from other authors.
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