, interview someone who has a customer relations/customer service role, or responsibility where the person has organizational responsibility and knowledge of the company”s customer relations policies. This person could be in your own organization, or in any other company. Ask the interviewee to describe the role and importance of customer relations/customer service to the organization, and the top three customer relations/customer service issues faced by the organization. In case of a last minute conflict, it is best to have a second choice lined up.
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