Read case 12.2 “Conflict over Job duties”. Analyze the case with the help of John Dewey’s “Rational problem-solving process”. The application of both theory and professional vocabulary is required in the formulation of a solution and ultimately a recommendation. 1. See Figure 12.3 – Strategies for managing conflict – Search for connections, examples, and research mentioned in the text as likely explanations for what is occurring within this organization. 2. Examine John Dewey’s “Rational problem-solving process” in Chapter 4 prior to composing the report. ** Write this analysis in the literary present as an observer and report facts. The written essay should be written in the third person and be presented without “spin” or editorializing.
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